The put up RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on TD (Travel Daily Media) Travel Daily Media.
Canadian tours and attractions platform developer RocketRez is slated to launch a brand new communication automation platform on Tuesday, twelfth November.
Named Relay, the platform is designed to revolutionise how attractions work together with company.
RocketRez Relay will allow attraction operators to automate and personalise guest communication at each stage of the guest journey, from reserving confirmations to real-time updates and even post-activity suggestions requests, utilizing workflows administered from a central console and messages delivered by SMS.
This highly effective instrument enhances guest satisfaction, will increase income by focused upsell alternatives, and reduces operational overhead by automating routine communication duties.
A must simplify communication
RocketRez CEO John Pendergrast believes that Relay serves an instantaneous want in simplifying communication for tours and attractions, but additionally represents a step ahead towards a longer-term imaginative and prescient.
Pendergast stated: “Today’s Relay is all about simplifying communications, however that’s just the start. We wish to deal with making communication between company and attractions operators extra seamless, however as we launch extra options, you’ll see that our broader aim is far larger.”
He defined that he and his crew are additionally taking a look at insights to assist operators perceive their knowledge higher in an effort to make knowledgeable choices.
The new platform’s key options
Among the options constructed into Relay are:
- Automated Messaging Workflows that permit operators to tailor each message to suit the guest’s journey, making certain they really feel engaged and knowledgeable from the second they guide till they go away;
- AI-Powered Workflow Builder that intelligently analyses your web site for key
- info, creating customised messaging sequences that suit your operations to save lots of time and guarantee each guest receives the precise message on the proper second;
- Real-Time Updates that permit an attraction’s worker to ship company a direct
- message by SMS at any level within the journey; and
- Targeted Upsell Opportunities to permit attractions to drive extra income with personalised presents for eating, merchandise, membership upgrades, and extra.
The put up RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on Travel Daily Media.
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