Vistara is all set to embark on an thrilling new chapter in its journey because it merges into Air India, creating a world class airline with limitless possibilities. Starting 03 September 2024, prospects will, progressively, not have the ability to make bookings with Vistara for journey on or after 12 November 2024. All Vistara plane thereafter will likely be operated by Air India and bookings for the routes operated by these plane will likely be redirected to Air India’s web site. Vistara will proceed to take bookings and function flights as regular until 11 November 2024.
During this transition interval, each Vistara and Air India will guarantee mandatory help, constant communication, and comfort to all prospects, each step of the way in which. Customers are suggested to learn the Frequently Asked Questions (FAQs) on the Vistara web site for any motion they could want to take for his or her journey with the airline.
Vinod Kannan, Chief Executive Officer, Vistara, stated, “We are immensely grateful to all our customers for their support and patronage over the last 10 years. As we progress further in our growth journey, we want to emphasize that this merger is about offering them more choice with a larger fleet and a wider network, while elevating the overall travel experience. Vistara and Air India are committed to ensuring that this transition is smooth and hassle-free. We are excited about this new phase in our journey and look forward to welcoming our customers again soon – as Air India.”
Campbell Wilson, Chief Executive Officer & Managing Director, Air India, stated, “Cross-functional teams from Air India and Vistara have been working together for many months to make the transition of aircraft, flying crew, ground-based colleagues and, most importantly, our valued customers, into the new Air India as seamless as possible. The joint team looks forward to offering our guests an expanded network, additional flight options, an enhanced frequent flyer program and the best of both antecedent airlines and are grateful for the support of our loyal customers through this next phase of building a world class, world scale, global airline with an Indian heart.”
As the merger course of strikes forward, common updates will likely be shared with prospects on the web sites and social media channels of Vistara and Air India, and by way of e-mail. This consists of data on net check-in, lounge entry, ancillary providers, and all different potential touchpoints. All efforts will likely be made by the devoted groups throughout each airways to guarantee a seamless transition.
